ORDER

1. How do I place an order?

  1. First step is to register with us as a member by clicking here.
  2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT’S NEW category link and you can filter your search by size and colour. 
  3. Once you have found the item you want, select your size and click on the ADD TO CART button.
  4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’. 
  5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out. 

2. What do I do if there's a problem with my order?

Our customer service representatives are more than happy to help you. Email us at emall@mtib.gov.my or call +603-9282 2235.

3. What payment methods do you accept?

You can either pay by:

  • Visa & Mastercard
    If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
  • FPX(FPX)

4. I couldn't proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately via email or call and we'll assist in canceling your order so that you can place a new one. We'd ask for your kind assistance not to bank in/transfer the amount to our bank account as we can't guarantee the item you purchased is still in stock. In the case that you made a payment manually, we will have to refund you in store credit.

5. Can I cancel my order?

Yes, you can but you will need to call us on our hotline as soon as possible so that we won’t process your order. Kindly note that all refunds for cancellation will be in store credit.
If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please find 'Return' section below.

6. How do I cancel an item from my order?

You will need to call us at our hotline as soon as possible.
If it’s too late, we will need to ask you to return the items and you will be reimbursed in the form of store credit.

 

7. How do I add an item to my order after checking out?

You will need to make a separate order altogether.

8. I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please email us your order ID and the item you did not receive to emall@mtib.gov.my.

 

9. Do you restock items?

Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.